1. Overview

At JT Learning, we aim to provide the best learning experience through our online and offline programs. This Refund Policy explains the circumstances under which refunds are issued and the process to request one.

2. Eligibility for Refunds

Refunds may be provided only under specific conditions. You are eligible for a refund if:

• A duplicate payment was made by mistake.
• A technical issue prevented you from accessing your course (verified by our team).
• An error occurred during payment due to system malfunction.

Once course materials have been accessed, downloaded, or used, refunds will not be issued.

3. Refund Process

To request a refund, please contact our support team at support@jtlearning.com within 7 days of your purchase. Include your order ID, payment proof, and reason for the request.

Once approved, refunds will be processed to the original payment method within 7–10 business days.

4. Non-Refundable Situations

The following cases are not eligible for a refund:

• Change of mind after completing the purchase.
• Failure to attend or complete the course within the provided duration.
• Courses purchased through special offers or promotions.

5. Contact Us

If you have any questions regarding our refund policy, please reach out to our support team:

• Email: support@jtlearning.com
• Phone: +91 98765 43210

We value your trust and strive to ensure a transparent and fair refund process for all learners at JT Learning.